Job Opportunity – Victims of Slavery Support Services Adviser
Victims of Slavery Support Services Adviser
Location: Belfast
Contract: Fixed Term until November 2023
Salary: £25,467
Increasing to £29,580 following successful completion of a 6 months probation period. Salary review pending
Closing Date: 28 April 2023
We are currently looking for two Victims of Slavery Support Services Advisers to join our dedicated and compassionate Victims of Slavery Support Services (VSSS) team, on a Fixed Term Contract.
The successful candidate will be hard working and accountable, have demonstrable experience of working in a client focussed environment, providing excellent customer service and be passionate about protecting our vulnerable clients.
This role will work as part of Migrant Help’s Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications.
If you are a strong communicator, have demonstrable experience of prioritising and working on your own initiative whilst respecting boundaries and a looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
As the Victims of Slavery Support Services Adviser your duties would include:
- Provide support to victims of trafficking (known as clients), as directed by the VSSS Team Manager
- Manage a case load offering appropriate individual support to client
- Refer clients to health and specialist agencies as necessary
- Arrange for the provision of necessities, including accommodation, food, clothing, toiletries
- Arrange meaningful activities, which may include social events, language lessons, orientation briefings, etc
- Support the process of clients being able to obtain employment and affordable housing, where appropriate
- Arrange the process of supporting a return to a client’s country of origin, where appropriate
- Collect management information as required
- Arrange for the preparation of appropriate documentation with Home Office/embassies, as appropriate in NRM referral
- Provide support to other colleagues as and when required
- Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis
- Keep up to date with legislation and the impact it may have on service users, and disseminate as appropriate to the team
- Undertake any other duties which may be assigned from time by the VSSS Team Manager
The experience and skills you need:
- Demonstrable administrative and organisational skills
- Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
- Excellent Customer Care Skills with meticulous attention to detail
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
What else to expect:
- An induction and training period, where you will learn about the National Referral Mechanism and our systems, meet your new colleagues, develop your customer service skills and learn what makes our VSSS team and organisation a ‘Great Place to Work’
- Our VSSS department is open Monday to Friday, you will work hours between 9am and 5pm. You will also need to be available to help on our Out Of Hours service on a rota basis.
- You will be required to work in one of our offices regularly, depending on operational needs, the remainder of your time will be home-working or travelling to visit clients in the region.
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
– This post is subject to a Disclosure and Barring Service (DBS) check
Therefore the applicant must:
• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
See the Job Description for full person specification.
How to apply
To apply for this role, please click on the ‘use this link to apply’ button and complete the online application form attaching a copy of your CV and cover letter.
Selection Criteria
Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.
Closing Date: 28 April 2023
As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.
https://migranthelp.peoplehr.net/Pages/JobBoard/Opening.aspx?v=4f8eaf85-f484-4b2c-923a-0dc33d4e746f